|
Customer Service
Shipping
All in stock items are shipped within 2 to 3 business days. We ship all orders via USPS Priority Mail or UPS. Please allow 3-5 business days for delivery depending on location.
If you need other options just let us know and we will do our best to get it to you as soon as possible Shipping fees are as follows:
International Orders
We do not ship outside the United States at this time.
Cancellations
Orders can only be cancelled within 24 hours of order placement. All orders canceled after 24 hours of order placement must follow our return & exchanges policy.
Returns & Exchanges
We want you to love your purchase! However, if you are not completely satisfied with the merchandise from cupcakes & caterpillars, we will gladly accept a
return within 14 days of receipt of your order for a full refund, exchange or store credit, less the shipping cost for item(s).
If you need to make a return or exchange please email us at customerservice@cupcakesandcaterpillars.com and we will provide a return authorization number. Item(s) to be returned must be postmarked within 10 days of receiving your return authorization number. Please note that items returned without a return authorization number will not be accepted. Item(s) to be returned must be in new, odor-free and unworn condition with tags still attached. Unfortunately, custom and monogrammed items cannot be returned or exchanged unless in case of defect. PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE: that means no refunds or exchanges. We thank you for respecting our return policy on sale items. Customer is responsible for all return shipping costs unless item(s) is defective. cupcakes & caterpillars is not responsible for any returned item(s) lost in the mail, therefore, we recommend you insure your package and get a tracking number before returning items. Please address returns to the following address:
Cupcakes & Caterpillars
11525 Cantrell Rd. Suite 607 Little Rock, AR 72212 Attn: (Return Authorization Number here) Sales Tax
cupcakes & caterpillars is located in Little Rock, Arkansas and a 7.5% sales tax will be charged on all orders billed or delivered within the state of Arkansas. No
sales tax will be charged if the billing or delivery address is located outside the state of Arkansas.
Privacy Policy
We do not trade, sell or share your information with anyone. You can trust that our site is 100% secure.
We accept Visa, MasterCard, Discover Card, American Express, and PayPal. Special Services
Front Door Pick-up
You're rushing off to a birthday party and still don't have a gift, and the thought of getting the kids out of the car one more time is enough to test your sanity...Don't
fret...Simply give us a call with your request. We'll take your credit card over the phone and have it wrapped and ready to go when you pull up to our door.
Baby Registry
Your new baby deserves the very best and so do your shower guests! Make it easy for your guests to find the perfect baby gift for your new little one. Come in anytime and
select the gifts you would like your shower guest to purchase for you. We can help you with sizes and with all the things you will need for a new baby. Also, don't forget
to register at our companion store www.thesassystork.com for baby slings, nursing covers and all other nursing accessories. If you would like help shopping for a baby gift
we are happy to help you pick out a gift over the phone, gift wrap it for you, and ship it if needed.
Monogramming
We can monogram just about anything! From bibs and diaper covers to burp cloths, blankets, and clothing items, there is nothing more special than a personalized gift or
outfit. Monogramming is usually completed within 7-10 days depending on the item. Please note that monogrammed items cannot be returned. Monogramming fee: $10 per line.
Gift Cards
Give the gift that always fits! Gift cards are available in any amount and never expire!
Free Gift Wrapping-Sale items excluded. Private Shopping Party
We love to show off our merchandise! If you live in the Little Rock metropolitan area let us bring the personal touch and service of boutique shopping to you and your
friends with a personal shopping party to be held in a private residence or at a special event (mommy groups, bunko groups, girl's night out, etc). Just give us your
invitation list and we will take care of the rest.
|
|||||||||||